For the UK
At Skaters Edge, we like to keep things simple.
All in stock items under £10 will be despatched within 2 workings day of purchase and delivered within 3-5 working days. This service costs £4.50 and will be added automatically at checkout.
All in stock items over £10 will be despatched within 2 workings day of purchase and delivered on a Next Day delivery basis This service costs £8.00 and will be added automatically at checkout.
Skates and equipment over £150.00 inc. vat will be sent free of charge. (FREE DELIVERY ON ORDERS OVER £150 INC. VAT DOES NOT APPLY TO INTERNATIONAL ORDERS, OR OFFSHORE ISLANDS OR NORTHERN IRELAND ORDERS).
Our delivery company will Email you your tracking details so you can follow your parcel all the way to your doorstep.
(All of the above is based on if the item(s) is in stock)
If we don't have it in stock then provided our suppliers have it in stock then delivery should be in 4-5 days. Anything else would be on back order and you would be notified of the expected delivery date by e mail.
All deliveries by courier have to be signed for, if there is no one at home the driver will leave a card.
For the rest of the World
Please call us for postage prices, postage times are based on the delivery service provider (such as UPS, Interlink and Parcel Force).
If you are not satisfied with the items you have purchased or if they do not fit correctly, you are able to return the item to us for an exchange or refund within 21 days of purchase. This is provided that the items are unused and are in their original packaging. Shipping costs are non-refundable.
It is necessary to charge a restocking fee to reflect the fact that Skaters Edge Ltd will have to hold an item specially ordered for a customer on their request/order that has been returned, this item will unlikely be resold within a reasonable time frame and therefore we may have discount the item to clear. Whenever possible we do not charge this but High End products or ones of unusually high value usually attract a re-stocking fee of 30%. Items with, but not solely limited to a net value of £150.00 or more are considered to be special order unless otherwise specified.
If the items are too large to return through Royal Mail (as suggested on the returns form) then we suggest that you try the following company www.Parcels2Go.com who will collect the parcel from you and deliver it to us.
The returned items are your responsibility until received by us. Once received we will check the items and either dispatch the exchange product or issue you a refund if you so wish. All refunds are credited to the method of payment originally used (either PayPal or Card payment)
In the unlikely case that we make a mistake and send you the incorrect items, we will cover return postage costs and send you the correct item. Please contact us via Email or Phone before returning the item.
If you believe an item to be faulty please contact us using via Email or Phone to discuss the situation.