If you are not satisfied with the items you have purchased or if they do not fit correctly, you are able to return the item to us for an exchange or refund within 21 days of purchase. This is provided that the items are unused and are in their original packaging. Shipping costs are non-refundable.
If the items are too large to return through Royal Mail (as suggested on the returns form) then we suggest that you try the following company www.Parcels2Go.com who will collect the parcel from you and deliver it to us.
The returned items are your responsibility until received by us. Once received we will check the items and either dispatch the exchange product or issue you a refund if you so wish. All refunds are credited to the method of payment originally used (either PayPal or Card payment)
In the unlikely case that we make a mistake and send you the incorrect items, we will cover return postage costs and send you the correct item. Please contact us via Email or Phone before returning the item.
Faulty Item(s) If you believe an item to be faulty please contact us using via Email or Phone to discuss the situation.
Full payment of orders from the website must be made before Skaters Edge Ltd will process/dispatch goods. Skaters Edge Ltd will happily refund payment for goods returned within 7 days from receipt provided they are returned unused AND in the original packaging un-broken. *Does not apply to special order products (items not usually held in stock) and this excludes cost of shipping and is subject to up to 30% restocking fee unless pre agreed in writing only. Any exchange return for a different size is acceptable but the shipping costs will be borne by the customer. It is the responsibility of the customer to ensure the packing of any returned item is sufficient to protect the items and the packaging from the usual wear by courier companies.
It is necessary to charge a restocking fee to reflect the fact that Skaters Edge Ltd will have to hold an item specially ordered for a customer on their request/order that has been returned, this item will unlikely be resold within a reasonable time frame and therefore we may have discount the item to clear. Whenever possible we do not charge this but High End products or ones of unusually high value usually attract a re-stocking fee of up-to 30%, customers will be notified of this. Items with, but not solely limited to a net value of �170 or more are considered to be special order unless otherwise specified.
Any order received that the customer considers damaged, used (if not so ordered as), Markably different (without being advised) or incomplete MUST be advised to Skaters Edge Ltd within 24hours of receipt (or 1 business day) and no later than 7 days after receipt. The responsibility of contact lies with the customer. Receipt of goods/order shall be the date signed for or for Postal - within 3 working days of posting. Notification after 7 days (Sale of goods act 1994 reasonable time) will not be considered.